URBN eBike Warranty
URBN eBike Warranty
At URBN, we stand behind the quality and craftsmanship of every ebike we build. Our warranty is designed to give you confidence in your purchase and peace of mind on every ride.
At URBN, we stand behind the quality and craftsmanship of every ebike we build. Our warranty is designed to give you confidence in your purchase and peace of mind on every ride.
Motor Warranty – 1 Year
Motor Warranty – 1 Year
Your URBN motor is covered against manufacturer defects in materials and workmanship for 12 months from the date of delivery.
Your URBN motor is covered against manufacturer defects in materials and workmanship for 12 months from the date of delivery.
Frame Warranty – 3 Years
Frame Warranty – 3 Years
We offer a 3-year warranty on the bike frame, ensuring long-term durability under normal use and riding conditions.
We offer a 3-year warranty on the bike frame, ensuring long-term durability
under normal use and riding conditions.
Battery & Electrical Components – 1 Year
Battery & Electrical Components – 1 Year
This includes the battery, controller, display, sensors, wiring, and other electronic parts—covered for 1 year from delivery.
This includes the battery, controller, display, sensors, wiring, and other
electronic parts—covered for 1 year from delivery.
Comfortable Ride
Comfortable Ride
Features hydraulic disc brakes and 20-inch fat tires for stability.
Features hydraulic disc brakes and 20-inch fat tires for stability.
Who Is Covered
Who Is Covered
Purchases made directly from URBN or an authorized dealer
Purchases made directly from URBN or an authorized dealer
The original owner of the bike
The original owner of the bike
Bikes used under normal, intended riding conditions
Bikes used under normal, intended riding conditions
What’s Not Covered
The warranty does not cover
What’s Not Covered
The warranty does not cover
Wear and tear (tires, brake pads, chains, grips, etc.)
Wear and tear (tires, brake pads, chains, grips, etc.)
Damage caused by accidents, misuse, neglect, or modifications
Damage caused by accidents, misuse, neglect, or modifications
Corrosion or cosmetic damage
Corrosion or cosmetic damage
Batteries not properly
maintained or stored
Batteries not properly maintained or stored
How to Make a Warranty Claim
How to Make a Warranty Claim
Register your bike upon purchase [Register Here Button] linked to the (Register Your URBN eBike) form
Submit a claim via email: [hello@urbn.com]
Include:
Proof of purchase
Bike serial number
Description of the issue
Photos or videos if available
Register your bike upon purchase [Register Here Button] linked to
the (Register Your URBN eBike) formSubmit a claim via email: [hello@urbn.com]
Include:
Proof of purchase
Bike serial number
Description of the issue
Photos or videos if available
Our team will review your claim and guide you through the next steps.
We’re here to support your ride.
Our team will review your claim and guide you through the next steps.
We’re here to support your ride.